Help
- How do I check what version of Media Player is installed?
- I can see the video but do not hear any sound or sound is weak. What should I check?
- Why does the entire webcast player not fit on my screen?
- Troubleshooting
How do I check what version of Media Player is installed?
On the webcast browser window, right click on the video player, and then click on "About". You must have a Windows Media Player version 7 or higher. Click here and install the latest version.
I can see the video but do not hear any sound or sound is weak. What should I check?
Check the volume level on the Media Player in the webcast window:
Move the volume slider to the left to lower the volume and to the right to increase the volume. Click on the icon of a speaker to mute the sound. Click on this same icon again to return sound to normal.
Check the computer's volume level:
Typically this can be found by clicking the "Start" button, following the menus to All Programs | Accessories | Entertainment | Volume Control. Be certain that the left most control and the one labeled "Wave" are set 50% to 100% of the way up and that the "mute" checkboxes are not checked.
Check your speaker volume level:
The method for doing this will vary between speakers. Typically the speakers have a power switch and/or volume knob. Make sure the speakers are on and that the volume is not too low. Also make sure that your speakers are plugged in and properly connected to the computer.
Why does the entire webcast player not fit on my screen?
If screen resolution is set to 800 x 600 the player may be too big to display on the screen. To resolve this problem, change your screen resolution to 1024 x 768:
- Click on the Start menu;
- Select Settings and then select Control Panel;
- Double click on the Display icon in the Control Panel window; Go to the Settings tab;
- On the Screen area scale, drag the pointer to the right so that the numbers below the scale read '1024 by 768 pixels';
- Click the Advanced button;
- Go to the General tab and select 'Apply the new design settings without restarting';
- Click 'OK';
- Click 'Apply' and then 'OK';
- You will be asked if you want to keep the settings. Say 'Yes.'
Troubleshooting
If you are still having trouble viewing a webcast, you may want to try one or all of the following steps.
- Reload the webcast browser
- Install/reinstall the latest version of Windows Media Player.
- Install/reinstall the latest version of your Web browser. For best results use Internet Explorer.
- Corporate firewalls may be configured to prevent webcast viewing. Ask your network administrator if there is a restriction in place.
